Support

Questions, answered straight.

Everything traders ask before switching. Not finding yours? The desk answers within one trading day.

FAQ

The full list.

Can I trust a new platform with live orders?

Orders execute at your broker — Rithmic, CQG or Tradovate — exactly as they do today. TradeX never holds funds. Brackets are protected by a position-management layer that prevents duplicate stops, and the copier has a hardware-grade kill switch.

Which markets and feeds are supported?

Rithmic, CQG, dxFeed and Tradovate — US and European futures (CME, CBOT, NYMEX, COMEX, Eurex), equities and crypto, with tick-level data for footprints and the heatmap.

Will I miss my current indicators?

Unlikely. TradeX ships 200+ studies including tick-for-tick ports of the classics serious traders rely on: price-action counting, pivots, initial balance, market profile, the full adaptive moving-average family and more.

Is the AI a gimmick?

It reads your actual chart data — price, indicator values, drawings, positions — and cites it in every answer. It creates real alerts and real, backtestable strategies. If an answer can't be grounded in your data, it says so.

What do I need to run it?

TradeX is a native Windows desktop platform — built for multi-monitor trading desks. A real-time data subscription from your provider is recommended for intraday work.

What if it doesn't fit my workflow?

The 14-day trial runs full Trader capability with no card on file. If you subscribe and change your mind, cancel any time — billing stops at period end.

How does the AI Strategy Builder work?

Describe your setup in plain English in the builder window. TradeX produces a real, named strategy you can backtest in the Analyzer with in-sample/out-of-sample splits, optimize, and then run live or attach to a chart to monitor.

How does the trade copier handle risk?

Per-account risk cuts convert oversized exposure to market exits, stop mirroring is race-protected, and a durable kill switch flattens and halts every linked account at once.

Can I change tiers or cancel?

Yes. Upgrades and downgrades apply at the next billing cycle, and cancellation stops billing at period end. Your settings and workspaces stay on your machine.

Are market data fees included?

Exchange fees for real-time data are billed by your data provider (Rithmic, CQG, dxFeed or Tradovate), as exchanges require. TradeX adds no data surcharges on any tier.

$ tradex --support

Still deciding?

Ask the desk anything. Engineering answers, not ticket-queue answers.